To ensure the best customer service experience possible, we always strive to be clear and transparent with our

Sales and Hire Policies

All equipment hires are charged on a weekly basis – no daily rates are available.

Extended Hire:

• Please ring during business hours and at least 24 hours before return date.
• Payment is required to be made at the time the extension is made.
• Deposits cannot be used as payment for the extension of hire periods.

Deposit refunds:

• Deposits are only refunded by the same method they were originally paid.

Public Holidays:

• Public Holidays are included in the paid hire period.
• MediHire & Sales is closed on all WA Public Holidays – hence no pick-ups available.

Early returns:

• We only provide refunds on hire products if there is a full week (or weeks) of the hire term remaining.

Pick up of equipment:

• If a customer requires hire items to be picked up, it is the customer’s responsibility to arrange the pick-up date (24 hours’ notice is required as a minimum and charges apply).
• Charges will apply at the original hire rate for all unreturned hires.

Purchase returns:

• Within one (1) week of purchase only (unless under warranty).
• A receipt verifying purchase is a mandatory requirement with all returns.
• We reserve the right to charge a restocking and/or cleaning fee on all returned items.
• Bespoke/made to order items (such as recliner lift chairs) are non-returnable unless faulty.

Purchasing after hire:

• Hire fees are not refundable if equipment is purchased.

Special orders/buy-ins:

• 25% minimum deposit is mandatory and will be deemed forfeit if the order/buy-in is cancelled.

The hirer accepts full responsibility for all goods under hire while in their possession. Failure to return goods will impose equal to the full replacement cost of the item(s) hired.

For health and sanitary reasons some bathroom items and toilet equipment are non-returnable.